FAQs


Fuzzy alpaca

What is your exchange and return policy?
You can exchange an item, either for a different color/size, or for store credit on a different item, up to 30 days from time of receiving it. We regret that we do not offer refunds on returns. IMPORTANT: Postal Service does not deliver directly to the shop. If using USPS, send the item you wish to exchange to: Alpaca by Design, PO Box 602, Sisters OR 97759. For UPS and FedEx, send the item to Alpaca by Design, 140 W. Cascade Ave., Sisters OR 97759. 


What are your retail store hours?
During the summer, 10:30-5, seven days a week. In winter, we are closed on Mondays and have shortened hours: 10:30 to 4:30.

What is your retail store location?
Click here to see us in Mapquest.